Netomi CEO: $5T AI customer experience boom will drive…

Puneet Mehta, founder and CEO of AI enterprise software firm Netomi, argues that the rapid expansion of AI-driven customer experience will create structural demand for stablecoins and blockchain payment rails — not compete with crypto for capital. Mehta projects the customer experience market will grow from roughly $500 billion today to $5 trillion by 2030 as AI moves beyond support into sales, conversion, upselling and cross-selling.

Why it matters

Mehta's thesis rests on a simple infrastructure argument: autonomous AI agents cannot rely on legacy banking systems that take days to settle transactions. "To achieve true end-to-end automation, these software systems require always-on capital rails that operate 24/7," he said. That requirement points directly at stablecoins and blockchain settlement networks. Mehta, who previously held engineering and data science roles at IBM, JPMorgan, Citi and Merrill Lynch, dismissed the narrative that AI is pulling venture capital away from crypto. "We are not in a zero-sum battle for venture dollars," he said. Netomi recently raised $110 million in a Series C round backed by Accenture Ventures and Adobe Ventures, and is working with Coinbase and Stripe to build payment infrastructure for AI-driven commerce.

Market impact

Mehta's view aligns with a broader shift already underway. At Consensus 2026, Bridge and Deus X Capital executives noted that large corporations are using stablecoins for cross-border treasury flows while AI agents begin adopting blockchain rails for autonomous payments. Chainalysis projected stablecoin adjusted transaction volumes could reach $719 trillion by 2035, framing them as a foundational layer of global finance.